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New Moon Holistic Therapies offers you the assurance that all Government and professional body guidelines are being followed and that by doing so shows that I am working responsibly and safely during these unprecedented times.

We are all having to change the way we live, and it is no different for New Moon.  Adaptations have been made, new extra stringent cleaning regimes are in place and the use of PPE has had to be introduced.  This is a time when our emotional and physical health need some extra nurturing and support and I will continue to help with those needs even with the implemented changes.

Why is Covid-19 such a concern?

Covid-19 is highly infectious and is thought to have spread to almost every country in the world. Governments are particularly worried about this as it is a new virus that appears unpredictable and with the ability to mutate rapidly.

How will the guidelines affect your treatment?

Very little will have changed for you as a client with one major exception, you will be asked to wash your hands once you are in the treatment room and then again before you leave.  You will notice that I will be wearing a visor for the foreseeable future (until government guidelines change).

Other unseen changes to clients include:

• Return to work risk assessments have been undertaken
• My uniform will be changed after each client
• 15 minutes minimum spacing between clients to allow for cleaning and ventilation of the room
• All areas that have been touched by clients (including the floor) will be cleaned after each client.
• All soft furnishings which are required during treatments e.g. pillows are now encased in a wipe clean covering
• Waste and laundry are dealt with in accordance to Government guidelines

Prior to your appointment you will be sent a Covid-19 questionnaire by email from a company called Faces Info.  Please complete and submit this no more than 24 hours before each appointment.

Payments can be made by Card, Cash or BACS payments.

Cancellation Policy

I am always as accommodating as possible to assist my clients, however, I have felt the need to introduce a formal Cancellation Policy.

I respect that your time is valuable and I appreciate that you understand mine is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means I am unable to re-use that time for other clients.

I understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for the clinic operations, I will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, I have taken the decision to implement a 48-hour cancellation policy.

A booking fee will now be taken when booking any treatment. This will be deducted from your bill for the relevant treatment. I guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, booking fees will be refunded or offset against any future treatment required.

Where late cancellations are notified with less than 48 hours’ notice, we will retain your booking fee. Less than 24 hours or ‘No shows’ will be charged the full cost of the treatment.
To help my clients minimise the chance of losing their booking fee, I do send out text reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond my control this may not always be possible and clients should therefore not rely on a text reminder.

How to notify New Moon Holistic Therapies about cancelling an appointment

Notification is always best given by telephoning on 01623 427160 or if there are difficulties with you doing so, then by email at info@newmoonholistic.co.uk 

Thank you for your understanding.