Contact Us

Payments can be made by Card, Cash or BACS payments.

Cancellation Policy

I am always as accommodating as possible to assist my clients, however, I have felt the need to introduce a formal Cancellation Policy.

I respect that your time is valuable and I appreciate that you understand mine is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means I am unable to re-use that time for other clients.

I understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for the clinic operations, I will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, I have taken the decision to implement a 48-hour cancellation policy.

Implementation of a booking fee will only come into practice at my discretion (this will usually be because of repeated last minute cancellations).  I guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, booking fees will be refunded or offset against any future treatment required.

Where late cancellations are notified with less than 48 hours’ notice, we will retain your booking fee. Less than 24 hours or ‘No shows’ will be charged the full cost of the treatment.
To help my clients minimise the chance of losing their booking fee, I do send out text reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond my control this may not always be possible and clients should therefore not rely on a text reminder.

How to notify New Moon Holistic Therapies about cancelling an appointment

Notification is always best given by telephoning on 01623 427160 or if there are difficulties with you doing so, then by email at info@newmoonholistic.co.uk

Thank you for your understanding.